Northstar intake
Reframed a 14-step operations intake into a guided workspace, giving support teams a shared view of risk, owner and next action.
Product designer / systems thinker
I make complex digital work feel clear, useful and quietly human.
01 / Profile
For the past eight years, I have helped teams turn dense workflows into products people can understand on the first try. My practice moves between framing the right problem, prototyping the sharpest answer and making the final details hold together.
02 / Selected work
Reframed a 14-step operations intake into a guided workspace, giving support teams a shared view of risk, owner and next action.
Built a content and interaction system for explaining money movement, helping a new payments product feel legible before it felt powerful.
Designed a calmer planning surface for clinicians balancing recurring tasks, patient context and a crowded working day.
03 / Experience
Lead product designer
2022 — Present
Product designer
2019 — 2022
Junior designer
2017 — 2019
04 / Capabilities
Research synthesis, service mapping, product strategy and clear problem statements.
Information architecture, interaction design, prototyping and content systems.
Critique, facilitation, stakeholder alignment and close collaboration with engineering.
05 / Education
BDes, Communication Design · Brighton School of Art · 2017
06 / Contact
For thoughtful teams, interesting constraints and the next useful question.
mara.vale@example.com